In an effort to provide more safety and a smooth experience for our customers, we’re glad to offer Checkout+ (Free Returns & Exchanges + Package Protection) with every purchase for all of our fahrneyspens.mom customers. This program provides complete protection for your order, covering lost, stolen, or damaged packages, as well as hassle-free returns and exchanges whenever you need them.
Checkout+ is Fahrney's Pens' way of giving you peace of mind with every order. A package protection solution that helps cover your order in the event it is lost, stolen, or damaged in transit, while also covering the cost of return shipping for standard returns and exchanges. It is important to note that this service is not insurance and does not provide the same legal protections as an insurance product. It is a non-insurance service intended to offer peace of mind while your package is in transit.
If your protected order is lost, stolen, or arrives damaged, we’ll help ensure your order is replaced or refunded — whichever you prefer. Claims are handled quickly through our customer portal, with most requests reviewed within 1–2 business days.
Checkout+ is automatically added to your order at checkout if selected as your checkout option, but you may opt out at any time by selecting “Checkout without Free Returns & Package Protection” or toggling off the option in the checkout screen. Please note: if you opt out, Fahrney's Pens is not responsible for lost, stolen, or damaged orders, and return shipping costs will not be covered.
Purchased with Checkout+ Package Protection & looking to file a claim online? File claim here
If your order has defects or you suspect it was damaged from the manufacturing and not shipping, please reach out to us at custserv@fahrneyspens.mom and we will be happy to work with you to remedy the situation.
If you selected Checkout+ at checkout, simply start a claim here through our customer portal and select the start a claim option. You’ll need your Fahrney's Pens order number and the email address used at purchase.
Please email custserv@fahrneypens.com or call 1-800-624-7367 with any additional questions.
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